Cadbury Gifts Direct Reviews

fantastic company very quick on delivery and any problems sorted the next day refund was in next day great communication also would highly recomend some great choclate gifts

Exilent Lovely And very helpful ? Emailed just to let you guys know how I felt and was given the best support with my issue.Went over and beyond !

Can't really comment on products or service as after taking some time to choose an Easter gift the website literally won't take the order. Sad in this day and age that a company such as Cadbury has such a naff website that's clearly not fit for purpose. I'm off to Amazon whose website actually works.

Egg arrived damaged, contacted them to let them know. They apologised straight away and offered a replacement or refund. Very impressed with their customer service.

Easter gifts ordered. And delivered very quickly. 1 item were missing so I emailed. I received a very quick response and the staff were very polite and helpful. A replacement has been sent. I am super happy with the service I have ordered before with no problems. And I will be ordering again. Thank you for your help and fabulous service.

I recently bought a Personalised Giant Cadbury’s Dairy Milk bar as a birthday present.I think the service I received was first class, in helping resolve another issue. The speed of delivery was even faster than first indicated, and the product itself could not have been better presented. Well done. Top marks all round from me. I’m sure I will be ordering from you again. Many thanks.

Ordered a valentines gift, paid for next day delivery, at no point did it flag id missed the next day cut off, it specifically listed next day as an option with no side note & allowed me to pay the extra £8. I also then got an email confirmation to say it would be delivered the next day. 2 days on no delivery, so I called up to be told I’d missed the order cut off & now it was due 1 week later!! For £8. Rubbish website, rubbish inaccurate order confirmation. Got a refund but won’t be using again as you obviously can’t trust what the website says.

I ordered gifts for my nephews to cheer them up but messed up the address (which ended up half theirs and half mine!) and had to send another repeat gift as the first one never arrived (anywhere). I later emailed customer services on the off chance the first gift had been returned and explained my mistake. I had immediate response - the parcel had been returned and I was offered a refund or for it to be sent to the correct address. Such excellent service. Thank you.

Sent in an order which arrived damaged on Friday so emailed Cadbury that night. On Monday Laura replied and fixed the issue quickly, efficiently and very generously. She was a pleasure to deal with fully restored my faith in the chocolate company. I will definately use them again as will my family and friends. Well done Laura and Cadbury great 5 star customer service.

After difficulties with delivery, the customer service team act promptly and in a helpful manner

Had some issues placing my order which involved a number of attempts to reach the firm via phone calls. It appears the refunds and order have been processed but let's see if the item is actually delivered....

I ordered a chocolate bar, and had confirmation it was paid for via PayPal. I have not received the bar, I have also been trying to get in touch with customer services via two emails, telephone calls and have been constantly ignored. DO NOT USE!